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COVID Secure Protocols

Updated 22 December 2020

PLEASE NOTE - These are our general venue audience protocols - where necessary, additional venue specific details will be published.


How are we making our performances COVID-Secure?

We can't wait to welcome you back to our performances, and to ensure everyone is safe - audiences, artists, staff - we are constantly reviewing our protocols, liaising with local authorities and the venue teams. We're also putting into practice the excellent experience of our open-air performances back in August.

These protocols are based on the fact that our audiences and our artists are at the centre of everything we do, so we’re following the official government guidance on working safely during the pandemic to make sure we remain Covid-secure.

Our measures at a glance: 

  • Reduced audience numbers
  • All audiences must wear, by law, a protective face covering throughout their time with us - including during the performance (unless exempt)
  • Temperature checks upon arrival
  • Staggered audience arrivals to reduce congestion
  • Clear signage and one-way system
  • Seating blocks placed 2m apart
  • Where practical to do so, we will keeping the venue as well ventilated as possible
  • Face coverings for our Box Office and Steward Team
  • Hand sanitiser stations and protective equipment for staff
  • Regular and thorough cleaning
  • Pre-ordering of bar drinks and programmes
  • Reduced, at-seat bar service available
  • Contactless payments - no cash handling

PROTOCOLS IN DETAIL

ADVANCE BOOKING

  • We request that you book your tickets in advance via our website. We have a limited number of seats per performance, so please check the website for latest availability.
  • Our Box Office team are currently operating on reduced staff numbers, so we request you do not call the Box Office to make your booking.
  • When booking your tickets, we ask that you book only for members of your own household, or members of your support bubble household.
  • No paper tickets will be issued. Your e-confirmation, sent to the email you provide at the time of booking will act as your ticket.
  • On arrival at the venue, our Front of House Manager will meet you and ask for your name and the size of your party. This will be checked off against our list.
  • Your seats will be allocated on arrival and our Front of House Team will safely show you to them.


ARRIVING AT THE PERFORMANCE

We ask that if you, or any of your party, meet any of the following criteria on the day of the performance, that you do not attend:

  • Live in a Tier 3 region
  • In the last 7 days, have developed a new, continuous cough, lost your sense of smell or taste, or had a high temperature.
  • In the last 21 days, have tested positive for Covid-19.
  • In the last 21 days, have been in contact with anyone who has tested positive for Covid-19.
  • In the last 21 days, have been contacted by NHS Test and Trace system and told to self-isolate.

You may be asked to confirm these questions when you arrive on site.

Your arrival time will be staggered and we ask that you arrive NO MORE THAN 20 minutes before your allotted performance.

When you arrive for your scheduled performance, you may need to queue. Please observe the social distancing markers we have put out at the venue, and wear your face mask when queuing, and inside the building.

We will be carrying out temperature checks upon your arrival. This will be done using a contact-free thermometer, by a member of the Front of House Team. If your temperature check comes back as too high, you and your group will be asked to return home. You may then exchange your tickets for another performance, subject to availability. See the Terms & Conditions for full ticket policy.

There will be a specific one-way route throughout the venue, both inside and out. Please follow these one-way routes.


SEATING

  • Seating will be set out in advance, in socially distanced blocks. Seating will be allocated according to your booking by our Front of House Manager.
  • You may only sit with your household or support bubble.
  • To accommodate bubbles as much as possible, there will be sets of seats in 4s, 3s, pairs and single seats available.
  • Our Front of House Team will show you to your seats.
  • Seating is NOT to be move under any circumstances.
  • Do NOT bring your own seating.
  • Seating will be thoroughly cleaned after each audience has left the venue.
  • We request that you remain in your seat once taken, and only move when instructed to do so either by a GSC cast member or Front of House Steward.
  • You will be seated for approx. 75 minutes - the performance is continuous without interval.


FACILITIES & REFRESHMENTS & PERSONAL BELONGINGS

  • An at 'at seat' bar service will be available - more details to follow on this.
  • We request that you only bring with you the minimum of personal belongings that you require for this 75 minute performance.
  • Do bring a bottle of water with you.
  • To ensure minimum touch points and to reduce numbers gathering, there will be NO interval and NO general toilet facilities at the performance. An Accessible toilet will be available for emergencies or patrons who have specialist needs.
  • If you have a drink, you may remove your face covering to do so, but please put it back on as soon as you are finished.


NHS TEST & TRACE, AND YOUR DATA PRIVACY

We are supporting the NHS Test & Trace programme. The UK Government has asked organisations to do this in order to keep our communities safe. This means that if you attend our live performances we'll collect your data and some information about you, so that we can help the NHS Test & Trace service in preventing the spread of COVID-19.

  • In accordance with UK Government protocols, we will collect your booking data, so that we can take part in the NHS Test and Trace service and help prevent the spread of COVID-19.
  • If you start to display symptoms of Covid-19 (a new, continuous cough, lost sense of smell or taste, or a high temperature), we advise you to book a test for Covid-19 via the Government’s website. If you test positive, you will need to inform the NHS Test and Trace team that you have attended the theatre, when they contact you.
  • They will then collect data from us about other audience members who attended this performance, and inform them.
  • You can read more about NHS Test and Trace and our data policy here

How does NHS Test & Trace work, and how is GSC handling my data?

If you have any questions, please feel free to email [email protected] (please don't call the Box Office number as we are operating on a limited staff)


These protocols will be regularly reviewed and amended as necessary. Latest update: 22 December 2020

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