Frequently Asked Questions
We've listed below many of the questions that we get asked regarding a GSC show. Have a read, and if your query isn't answered, please email us.
For questions regarding ticket Refunds and Exchanges, see Terms & Conditions
Weather (these conditions form part of our main Terms & Conditions)
For our SUMMER Open-Air performances both the stage and audience seating are completely uncovered. GSC kindly reminds you that the British weather can be changeable and localised.
GSC will perform in all weathers, and will only abandon a performance in the event of extreme bad weather.
Performances are never abandoned before the advertised starting time, and only then in the event of extreme bad weather. Once underway a performance will continue even if it does begin to rain, and the company will make every effort to complete the performance.
GSC reserves the right to stop and start the action as necessary.
If cancellation or abandonment is unavoidable, you may exchange your ticket for any remaining performance during the same season subject to availability. In this instance, please retain your ticket for validation purposes. Refunds are NOT given.
Decisions on abandonment/cancellations are made solely by GSC and such a decision will not be made until the scheduled start time.
We kindly request that umbrellas are not used as they create problems of noise and visibility.
A sunny day is perfect weather for open-air theatre, but please note that both audience and actors are not undercover. Performances will continue and not be cancelled - refunds and exchanges cannot be made due to the heat.
We advise you to bring sun-cream and hats, and wherever possible, whilst picnicking and in the interval, use the shade of the trees and buildings. Parasols maybe used but please be considerate to the audience members around you.
Also make sure you have a good supply of water with you. Bottled water is also available at the bar.
What are the running times for your performances?
Until the opening night of a show it can be very difficult to know a performance’s running time. As soon as we know the running time it will be posted on the show’s page on the website. As a guide, most of our performances last for approx. 2 hours 30 minutes, including the interval.
What ages are the performances suitable for?
We always aim to make our performances suitable to be enjoyed by any age. However, we would ask you to consider whether very small children can sit for 2 hours, 30 mins.
Are there flashing lights?
During the performance there may well be moments of flashing lights and mild use of theatrical haze. Check the shows's webpage for specific details.
Are the performances wheelchair-friendly?
Visit the Access page for more information.
Where can we park?
Is seating provided?
Is the seating reserved?
What if the seats are sold out?
Does GSC use understudies?
Unlike subsidised theatres, GSC does not have understudies. In the event that an actor is unable to perform another actor will be engaged, and may read from the script on stage. In the event of an actor being indisposed we are unable to offer refunds or exchanges on tickets already purchased. Tickets are sold for productions, not on the inclusion of a particular actor.
Is there a bar?
Can we bring our own alcohol?
No. It is forbidden to bring your own alcohol to GSC events. Only alcohol purchased from our onsite bar may be consumed at the venue. Any alcohol brought on site, not supplied from the GSC onsite bar may be confiscated. GSC is responsible for all alcohol consumed at their events. As GSC is responsible for what alcohol is consumed on site we kindly ask that all alcohol is purchased from our onsite bar.
Are there toilets?
Are dogs allowed at the performances?
Can we take photos/videos?
Do you accept theatre tokens?
Is the dialogue updated, or is it Shakespeare’s original words?