The Mayor of Guildford’s Access Awards WINNERS 2013 & 2017
"I was very impressed when looking at your website recently all the information given for those with accessibility considerations" Audience member, Macbeth 2020
We believe that the experience of live theatre should be accessible to everyone. Being a site-responsive theatre company means that we use fabulously unique, non-theatre venues, (such as churches, gardens, castles, fields, etc.), to create exciting theatre experiences. However by their nature, age or original use, they may not have been intended for theatre performances and their audiences. Nevertheless we will always seek to ensure our productions are as accessible and as welcoming as possible.
If you have any questions that are not answered below, please contact us
SPECIFIC VENUE INFORMATION
Wheelchairs and Mobility Scooters
Once we are back to performing in a our glorious venues, we'll post information about mobility access here.
Please register your need for wheelchair or mobility scooter access at the time of booking, so that we can fully assist you. This can be done online at the time of booking by ticking the 'Wheelchair' box or over the phone. Whilst seating is unreserved, we aim to accommodate requests for specific seating wherever possible. Please ask at the time of booking. Concession price tickets are available for patrons who are registered disabled.
CARERS: Registered disabled patrons who are unable to attend without a carer will automatically be offered a complimentary ticket for their carer. Please call the Box Office to arrange. To enable us to best cater for your needs call the Box Office on 01483 304384 or email us in advance to discuss your booking and we will do our very best to help.
GSC Volunteers are on hand at every performance to assist patrons get to and from their seats.
Audio Described Performances
We regret there is no Audio Description Service for A Christmas Carol
Our award-winning audio described performances for the blind and visually impaired continue. Infra-red headsets provide a private live commentary of the onstage action whilst the dialogue continues live simultaneously. Pre-show notes will be given via the headsets 15 minutes before the show is due to begin.
The touch tour is an opportunity for blind and partially sighted patrons to explore the world of the play in advance of the performance. Our Audio Describer will lead the tour into the performance space and facilitate access to set and scenery, props and costumes, providing in depth information about the visual aspects of the production. Guide dogs, companions, family and friends are welcome on Touch Tours.
Booking essential. Normal ticket prices apply. Carers, if required, are free of charge.
Hearing and Guide Dogs are welcome at all performances. Please note that performances can involve loud noises.
We regret we cannot yet provide a hearing induction loop, BSL or captioned performances at our productions. We are investigating this for the future. However, please do contact the Box Office and we may able to help by arranging to seat you closer to the stage/action.
A relaxed performance is open to everyone and is intended specifically to be sensitive to and accepting of audience members who may benefit from a more relaxed environment, including (but not limited to) those with Autistic Spectrum Conditions, anyone with sensory and communication disorders or learning disabled people. Babes-in-arms and small children are also welcome. This means that there is a more casual approach to front-of-house etiquette and we ask audience members to be aware of people's needs to move or make involuntary noise. If you have any questions please email us
At GSC we’re passionate about producing classic stories with energy, invention and inclusivity, and because we want you to experience them with the same surprise and excitement as their first audiences did we don’t want to give away any ‘spoilers’ when promoting them. Also, because of how theatre is made, we only finalise all the content and technical elements of the production, including lighting and sound effects, during the final week of rehearsals.
However, we are aware that these plays can depict scenes and characters which may cause distress or trigger challenging emotions for some of our audience members. Therefore we will share on this page information about the themes and the known potential triggers in the production as early as possible.
If there are certain themes that you would find particularly upsetting and you’d like to speak to one of GSC team to find out more about a show before you book, and how we can help, please give us a call on 01483 301590 or email us email us.
Some mental health conditions can make it difficult for people to attend performances. If, for whatever reason, you feel that there is something we can do to make your time with us easier, please contact us and let us know. Email us