ACCESS

The Mayor of Guildford’s Access Awards WINNERS 2013 & 2017

"I was very impressed when looking at your website recently all the information given for those with accessibility considerations" Audience member, Macbeth 2020

We believe that the experience of live theatre should be accessible to everyone. Being a site-responsive theatre company means that we use fabulously unique, non-theatre venues, (such as churches, gardens, castles, fields, etc.), to create exciting theatre experiences. However by their nature, age or original use, they may not have been intended for theatre performances and their audiences. Nevertheless we will always seek to ensure our productions are as accessible and as welcoming as possible.

CARERS: Registered disabled patrons who are unable to attend without a carer will automatically be offered a complimentary ticket for their carer. Please call the Box Office to arrange. GSC Volunteers are on hand at every performance to assist patrons get to and from their seats.

To enable us to make your experience as enjoyable and comfortable as possible, please call the Box Office on 01483 304384 or email us in advance if you have any questions that are not answered below.


MOBILITY 

SHE STOOPS TO CONQUER

Guildford Castle Gardens are step free with wide paths. Some are a little steeper than others.

AS YOU LIKE IT

Racks Close does not contain any steps/stairs, however being a former chalk quarry there are some steep grassy slopes. Therefore we would recommend that you visit the site beforehand to check whether it is completely accessible for your particular needs. Please visit the Access page for more information and pictures of the site. See a 360 degree view of the performance areas (opens in Google Maps)

Please let us know in advance if you or anyone in your party has any physical access requirements, and we will do our very best to help. You can type these details into a box during the online booking process.


AUDIO DESCRIPTION

SHE STOOPS TO CONQUER

This performance will be audio described on Wednesday 30 June, 7.30pm 

Please tick the Audio Description box when you make your booking.Normal ticket prices apply. Carers, if required, are free of charge.

GENERAL INFO: Our award-winning audio described performances for the blind and visually impaired continue. Infra-red headsets provide a private live commentary of the onstage action whilst the dialogue continues live simultaneously. Pre-show notes will be given via the headsets 15 minutes before the show is due to begin.

Here is an example of the description specially recorded for our online production of Henry V.

TOUCH TOURS are an opportunity for blind and partially sighted patrons to explore the world of the play in advance of the performance.  Our Audio Describer will lead the tour into the performance space and facilitate access to set and scenery, props and costumes, providing in depth information about the visual aspects of the production.  Guide dogs, companions, family and friends are welcome on Touch Tours. Please note, in line with our COVID-Secure Protocols, we will be reviewing the possibly of TOUCH TOURS. 


LIVE CAPTIONING

We are currently looking into the possibly of captioning in the open air season and will post details here as soon as we have them.

Captioning can be particularly helpful for people from the D/deaf or hard of hearing community, and those living with sensory or communication impairments. When you log in to the performance using the link we send you on the day, the option to turn on live captioning will be at the bottom of the screen. You can also adjust the size of the captions using this facility. If you have any questions about this, please contact us.


ASSISTANCE DOGS

Hearing and Guide Dogs are welcome at all performances. Please note that performances can involve loud noises.


RELAXED PERFORMANCES

Details of the next Relaxed Performance will be posted here.

A relaxed performance is open to everyone and is intended specifically to be sensitive to and accepting of audience members who may benefit from a more relaxed environment, including (but not limited to) those with Autistic Spectrum Conditions, anyone with sensory and communication impairments or learning disabilities. Babes-in-arms and small children are also welcome. We encourage a more casual approach to front-of-house etiquette and audience members are free to move or make involuntary noise if they need to.

If you have any questions please email us


TRIGGER WARNINGS

At GSC we’re passionate about producing classic stories with energy, invention and inclusivity, and because we want you to experience them with the same surprise and excitement as their first audiences did we don’t want to give away any ‘spoilers’ when promoting them. Also, because of how theatre is made, we only finalise all the content and technical elements of the production, including lighting and sound effects, during the final week of rehearsals.

However, we are aware that these plays can depict scenes and characters which may cause distress or trigger challenging emotions for some of our audience members. Therefore we will share on this page information about the themes and the known potential triggers in the production as early as possible.

If there are certain themes that you would find particularly upsetting and you’d like to speak to one of GSC team to find out more about a show before you book, and how we can help, please give us a call on 01483 301590 or email us email us.


MENTAL HEALTH

Some mental health conditions can make it difficult for people to attend performances. If, for whatever reason, you feel that there is something we can do to make your time with us easier, please contact us and let us know. Email us


 

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