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GSC & Test and Trace

If you are attending our live performances we'll collect your data and some information about you, so that we can help the NHS Test and Trace service in preventing the spread of COVID-19. The UK Government has asked organisations to do this in order to keep our communities safe.


What data are we collecting?

If you are attending one of our live shows, we'll ask you to give us your name and contact details (phone number and/or email address) when you buy your tickets.

If you're booking for a household or household bubble we will count the details of the booker as the lead member of the group. It will be this person’s responsibility to provide the contact details for the rest of their group to NHS Track and Trace, should it be needed.

We'll also collect and record the date and start/finish times of the performance you have attended. Guildford Shakespeare Company Trust Ltd is the data controller.

Why are we asking for this information?

This shared information means that NHS Test and Trace will be able to quickly identify people who have come into contact with someone who has tested positive for COVID-19. NHS Test and Trace can then ask them to act in ways that keep them and others safe.

What will GSC do with the information?

NHS Test and Trace have asked us to retain this information for 21 days from the date of your visit, to enable contact tracing to be carried out by NHS Test and Trace during that period.  We will only share information with NHS Test and Trace if it is specifically requested by them.

If we are asked, we will supply the NHS Test and Trace service with the information of individuals who may have been exposed to COVID-19.

This is so the NHS Test and Trace service can:

  • provide testing for anyone who has symptoms of COVID-19 to find out if they have the virus.
  • contact anyone who has had a positive test result to share information about any close recent contacts they have had.
  • alert those contacts, where necessary, to let them know that they need to self-isolate to help stop the spread of the virus.

Who will we share your information with?

We will share your information with the NHS Test and Trace if the service identifies an audience member who was at one of our performances who has been tested as positive for COVID-19. In this case, we will share with NHS Test and Trace contact information for our staff and any audiences who may have come into contact with the audience member who has tested positive.

If an audience member informs GSC that they have tested positive for COVID-19, we will contact the NHS Test and Trace service and provide them with details of staff and any other audience members who may have come into contact with the visitor who has tested positive.

If you are contacted by NHS Test and Trace

Contact tracers will:

Contact tracers will never:

  • ask you to dial a premium rate number to speak to them (for example, those starting 09 or 087)
  • ask you to make any form of payment or purchase a product or any kind
  • ask for any details about your bank account
  • ask for your social media identities or login details, or those of your contacts
  • ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
  • disclose any of your personal or medical information to your contacts
  • ask about protected characteristics that are irrelevant to the needs of Test & Trace
  • provide medical advice on the treatment of any potential coronavirus symptoms
  • ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
  • ask you to access any website that does not belong to the government or NHS

Your rights over your data.

Your information will always be stored and used in compliance with the relevant data protection legislation.

The use of your information is covered by the General Data Protection Regulations Article 6 (1) (f) – legitimate interests of the venue/establishment. The legitimate interest in this case is the interest Guildford Shakespeare Company in co-operating with NHS Test and Trace in order to help maintain a safe operating environment and to help fight any local outbreak of coronavirus.

If you do not wish your contact information to be passed to NHS Test and Trace if requested, please speak to Matt Pinches, GSC Co-Founder.

By law, you have a number of rights as a data subject, such as the right to access information held about you. If you are unhappy or wish to complain about how your information is used, you should contact a member of staff in the first instance to resolve your issue.

Find out more about NHS Test & Trace here

Information provided by Public Health England, 4 July 2020

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