• We strongly recommend that you book your tickets in advance via our website. We have a limited number of seats per performance, so please check the website for latest availability.
• Our Box Office team are currently operating on reduced staff numbers, so we request you do not call the Box Office to make your booking.
• No paper tickets will be issued. Your e-confirmation, sent to the email you provide at the time of booking, will act as your ticket. You can print this off or show it on your phone. If you are not able to do either of these, please contact [email protected]
• On arrival at the venue, our Front of House Manager will meet you and ask for your name and the size of your party. This will be checked off against our list.
• Your seats will be allocated on arrival and our Front of House Team will safely show you to them.

• Please do not attend the venue if:
  • • In the last 10 days, you have developed  Covid-19 symptoms (a new, continuous cough, lost your sense of smell or taste, or had a high temperature);
    • In the last 10 days, you have tested positive for Covid-19;
    • In the last 10 days, you have been in close proximity with anyone who has experienced symptoms or tested positive for Covid-19;
    • You have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
    • You have been told to self-isolate.

• You may be asked to confirm these questions when you arrive on site.
• We ask that you arrive no more than 45 minutes before your allotted performance.
• When you arrive for your scheduled performance, you may need to queue. Please observe any signage we have put out at the venue.
• There will be a specific route throughout the venue. Please follow any guidance issued by our stewards or signage.
• Ideally audiences should walk, cycle or use a private vehicle to travel to our venue. If unable to avoid public transport patrons must wear a mask, sanitise hands after touching surfaces and maintain good social distancing. Off-peak travel times have been taken into account with regards to scheduling.

Do I need to check in still?

Venues are no longer legally required to ask customers, visitors and staff to “check in”. However, but as at all other leisure venues, our venue for Hamlet will still have an NHS QR code poster to use should you wish, using the NHS Covid-19 app.

• Seating will be set out in advance, in socially distanced blocks. Seating will be allocated according to your booking by our Front of House Manager.
• Our Front of House Team will show you to your seats.
• Seating is NOT to be move under any circumstances.
• Do NOT bring your own seating.
• There will be one interval.

We kindly request you limit your movement around the venue as necessary and respect the needs of your fellow audience members.

We request all audience members to wear a face covering for the duration of their visit, especially when moving around, unless exempt.

Tickets for HAMLET are purchased as NON-REFUNDABLE

We are a small theatre company and our ticket revenue is vital to our survival. We also want you to be able to book your tickets with confidence and see the show you booked to see. Therefore, although tickets for HAMLET are sold as non-refundable (though please not our standard T&Cs allow you the flexibility of being able to exchange up to 48 hours before the performance, with a £2.50 admin fee), we have included a special waiver for people affected by Covid, so should you (and/or your party) be required to ISOLATE due to covid, you can either exchange your tickets up to 12 hours before the performance (subject to availability), with no admin fee, or you can notify us at any time up to 2hrs before the start of the performance that you can no longer attend and we will send you a recording of the live show to watch at home.  If the film is ready you will either receive the film on the night of the performance you booked for, OR it will be made available to watch at your leisure once it is ready. Recording FAQS

Should GSC need to cancel the event/performance due to UK Government restrictions related to COVID-19 being enforced, this film will likewise be made available, or we can accommodate audience members at another performance (subject to availability), or offer either a credit note for future GSC productions or refund.

• There will be an onsite bar open for walk ups, both pre-show and at the interval.
• We request that you only bring with you the minimum of personal belongings.
• Do bring a bottle of water with you.

This is no longer mandatory, however as with all other leisure venues we continue to support the NHS Test & Trace programme where audiences choose to check-in.

Read more about NHS Test and Trace